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Customer Intelligence: Purpose-built AI vs. General LLMs
Insight Out 2025—how AI is reshaping customer understanding and the way product teams work
Doing lightweight research in Dovetail
How we use Ask Dovetail
Beyond search—have a conversation with your customer data with contextual chat, Ask, and more
Channels—product feedback made simple for PMs
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AI

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Customer Intelligence: Purpose-built AI vs. General LLMs
Insight Out 2025—how AI is reshaping customer understanding and the way product teams work
Doing lightweight research in Dovetail

Best practice

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How leaders in research and design are mastering customer feedback
A PM’s guide to evaluating post-launch sentiment with Channels
Stay on top of customer trends with Channels.
Channels is helping product teams stay on top of trends—here’s how

Inspiration

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Insight Out 2025: A global stage for customer insights
Years to build, moments to break
Cracking the code on customer-first culture

Product updates

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Beyond search—have a conversation with your customer data with contextual chat, Ask, and more
Channels—product feedback made simple for PMs
Dovetail 2025 Spring Launch—your customer intelligence platform gets smarter

Team and culture

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An engineer’s reflections on growth—a look back at the last year
Our moonshot
SXSW personas
Taking the show on the road: Bringing persona-lity to SXSW

Tips and tricks

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How to analyze customer calls in Dovetail
Questions to ask your insights hub, design edition
AI extracting insights from transcribed video call.
Four ways PMs can master product discovery with Dovetail

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Product

PlatformProjectsChannelsAsk DovetailRecruitIntegrationsEnterpriseAnalysisInsightsPricingRoadmap

Resources

Proposal builderEbooksFree toolsBlogPartnersExpertsRefer a leadProduct updatesWatch a demoOutlier

Roles

ResearchersDesignersProduct managersCustomer experienceSalesCustomer successProduct marketers

Company

About us
Careers4
Legal

Help

Help centerDovetail AcademyContact salesRequest a demoTrust centerStatusAPI docsChangelog

Launches

Spring ’25Dovetail 3.0Magic

Community

CustomersSlack communityEvents

Solutions

Research repositoryAnalysisUser researchVoice of customerThematic analysis softwareUX research platformMarket research platform

Topics

Research methodsCustomer researchUser experience (UX)Product developmentMarket researchSurveysEmployee experiencePatient experience
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