Pricing
Start for free
Upgrade to scale
Pay yearly and save
Free
Uncover insights fast in video calls, support tickets, docs, and more
$0
Magic features
Automatic summarization
Highlights key moments
Identifies themes
What you can do
Magic analyze data like videos, support tickets, and documents
Transcribe conversations in 41 languages, and detect speakers
Store video, audio, documents, spreadsheets, and other files
Sync with Zoom, Meet, Slack, Notion, Jira, Confluence, Zapier, and more
Read/write API access to integrate Dovetail with your custom tools
Usage
1 project
1 channel
Beta
Unlimited users
Save 25%
Professional
Build your customer insights hub with powerful search, folders, and more
$29
per user/month
billed yearly
Magic features
Global smart search
Summarize search results
Removes ums and ahs
Everything in Free, plus:
Search by meaning across all data and insights, and summarize results
Organize projects into folders for different teams
Save projects and folders, and get back to recently viewed
Visualize highlights with four different chart types, and segment by fields
Usage
Unlimited projects
Unlimited channels
Beta
Unlimited viewers
Enterprise
Scale customer insights org-wide with Enterprise-grade functionality
Contact sales for pricing or to request a demo
Magic features
Video, audio and text redaction
Magic translate
Coming soon
Ask your data
Coming soon
Everything in Professional, plus:
Standardize tags, fields, and templates across the workspace
Enable stakeholders to self-service insights with home and search
Redact video, audio, and text within transcripts to protect privacy
Control permissions with granular access control and user groups
Configure authentication options including SSO and SCIM
Priority email support, onboarding assistance, and a dedicated CSM
Usage
Unlimited everything
“We’re identifying, prioritizing and solving issues faster than ever before”
Becky White
Head of Design Research
What’s included
Get 100+ features out of the box with the world’s leading customer insights hub
Centralize insights
Zoom, Meet integrations
Store presentations, reports
Import spreadsheets
Analyze customer calls
Transcribe video / audio
41 languages supported
Speaker recognition
Track user feedback
Beta
Support tickets
Product feedback
App reviews
Generate insights
Magic summarization
Magic highlights
Magic clustering
Align your team
Create highlight reels
Connect Jira, Slack, Notion
Share engaging insights
Search for insights
Global semantic search
Summarize search results
Advanced search filters
Scale insights org-wide
Standardize tags
Create templates
Redact data
Enterprise ready
SCIM and SSO
Priority support
Dedicated CSM
Putting together a proposal?
Let us help you get your team on board with Dovetail. Answer a few simple questions, and we’ll generate a presentation that you can download and share with your stakeholders.
Build a proposalUncover insights
1
Unlimited
Unlimited
1+
1+
10+
Organize and share
Admin and security
Perform annual custom reviews against Dovetail’s security posture and compliance programs.
Support
Questions & answers
Can’t find the answer here? Contact our support team.
Users contribute data to—and do analysis within—your insights hub. Most customers buy enough users for their product management, research, and design teams. Some also buy users for their sales, customer success, support, and marketing teams to also contribute data to the insights hub.
Like users, viewers also have a user account, but they can’t upload, create, or edit. Viewers can instead only search, view, and comment on data and insights in your insights hub. Unlimited viewers are included for free to help you get customer insights in front of as many people as possible in your organization.
Access is controlled by changing a user’s role—Manager, Contributor, or Viewer—or by restricting a project or a folder to a specific user. Admins can set up user groups to make this easier on our Enterprise plans.
There’s a yearly discount available on the Professional plan. Enterprise can only be paid yearly.
No. We don’t offer discounts at this time. However, anyone is welcome to use our Free plan with its generous offerings.
Yes, you can try our Professional plan for 7 days. If you would like to try our Enterprise plan please contact sales.Once your free trial ends your workspace will be set to read-only until you choose a paid plan or downgrade back to Free.
No, unfortunately at the moment there is no way to pause your subscription. However, you can downgrade to a Free plan.
You’ll be able to use Dovetail for the remainder of your billing period. At the end of the billing period, we’ll keep your workspace in a read-only state for a further 30 days so you can export your data. After this 30-day download period, your data will be deleted in accordance with your data retention policy. We don’t offer refunds.
Yes. You can choose to pay via invoice for payments over $5,000 USD.
No. We only accept USD at the moment.
All prices are tax exclusive, and additional taxes (GST, VAT, US Sales Tax, etc.) may be applied to your invoice.
Yes! Let us help you get your team on board with Dovetail. Answer a few simple questions, and we’ll generate a presentation that you can download and share with your stakeholders,
Our customers
Dovetail powers thousands around the globe, from individuals to small agencies to universities to Fortune 500 companies.
Jared Forney
Research Operations Principal
"Bringing our stakeholders closer to the research process is an ongoing initiative for our research team; we believe it's an activity that everyone can participate in. That's what Dovetail allows us to do in a big way."
Read story
Okta securely scales customer insights across 30+ teamsTechnology
San Francisco, USA
6,000+
Natalie Rowland
Lead Researcher
"Simply put, Dovetail enables collaborative work. It also gives us the opportunity to use, analyze, and re-use data to pull together stories, which is time-saving and really valuable."
Read story
Atlassian champions the customer at a global scale with DovetailTechnology
Sydney, Australia
8,000+
David Turell
Head of New Product Design
"As we’ve grown the projects inside of Dovetail, we’ve grown awareness internally. Now, more people are interested in participating. It's nice for people outside the core team contribute research to the larger organization."
Read story
Dovetail fuels world-class research at Harvard Business PublishingPublishing
Brighton, USA
600+
© Dovetail Research Pty. Ltd.
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