Dovetail in the details: 19 updates to help teams build a single source of truth for customer feedback

With our second Insight Out conference just around the corner and the momentum from Dovetail 3.0 still fresh, we’re thrilled to see how you’ve embraced our AI-powered features to accelerate analysis and uncover the insights that answer your biggest customer questions. To help supercharge your efforts, our team has delivered 19 impactful updates to help your team build a single source of truth for customer feedback.

Here’s what’s new.

Instant analysis

Spend less time on manual work and let AI do the heavy lifting. These updates make it faster than ever to transform raw qualitative data into actionable insights.

1. Download highlights instantly to share key customer moments faster.

2. Configure tags directly within a highlight.

3. Set magic analysis to "Suggest" for full control over magic features.

4. See magic analysis status indicators directly in your side navigation.

5. Summarize and highlight multiple datasets using bulk selection tools.

6. Visualize survey response summaries with charts to uncover trends.

Bringing the voice of customer to life

Bring everyone closer to the voice of your customer by meeting them where they work—in Slack. We've made some updates to our recently launched Ask Dovetail product, check them out.

7. Redact audio digests to maintain compliance and protect sensitive data.

8. Create digests from Ask Dovetail searches to track critical insights easily.

Stay on top of trends

Automatically track mountains of customer feedback to identify trends, predict issues, and more deeply understand your customers. Check out some of most recent Channels updates that help you make the most of those continuous streams of feedback.

9. Track trends in NPS and support tickets with Slack Channels digests.

10. Analyze full support conversations for deeper, more accurate trends.

11. View granular usage data in billing settings to better manage Channels.

12. Control access with permissions to prevent accidental changes.

Enterprise ready

Dovetail is built for organizations that want to embrace customer centricity at scale.

13. Simplify purchases with AWS credits and pre-negotiated contracts.

14. Meet security requirements with customizable session timeouts.

15. Sync Outlook calendars to auto-import Microsoft Teams calls.

That’s not all

Before you tune out, we’ve got four last releases to make finding insights easier—both in Dovetail and in the tools your team loves.

16. Notifications now appear in global navigation for quick access.

17. A refreshed integrations page makes setting up tools faster and easier.

18. Highlight reels auto-display at the top of boards for instant sharing.

19. AI summaries in Contacts provide instant context on participants.

We’ve also updated our Academy! Explore our curated courses, tutorials, best practices, and activities to deepen your customer understanding with Dovetail. And last but not least, don't forget to join us at Insight Out 2025, our annual conference that celebrates the power of customer-centric decision-making. From inspiring speakers to hands-on workshops, it’s an event you don’t want to miss. Secure your spot now and be part of the conversation shaping the future of insights. Get your tickets here.

That’s a wrap. These updates are designed to help you work smarter, uncover insights faster, and scale customer-centric decision-making across your team. Try them out today and let us know what you think—we’d love to hear your feedback in our Slack Community!