Channels is now available in GA

Channels is now available for everyone! Centralize and analyze short-form feedback like support tickets and NPS responses. Uncover trends, filter by metadata, and create custom themes effortlessly.

You can now assign Can view permissions to keep Channels secure. Restrict access to the right people and prevent accidental changes, ensuring your data stays safe and organized.

Channels now loads up to 20 messages from support ticket conversations, giving you the full picture. View complete conversations in the Conversation tab, with quick summaries to scan key details. Summaries also appear in the Theme panel, improving your ability to uncover themes and trends from integration data.

Learn more about channels or read about how we use Channels at Dovetail to centralize feedback and escalate customer problems.