This commissioned 2025 Forrester Consulting study, The Total Economic Impact™ of Dovetail,is independent researchexamining the business benefits, cost savings, and ROI achieved by enterprises that leverage Dovetail for customer intelligence.
Read the study to learn how a composite organization representing customers interviewed about their experience with Dovetail achieved the following over three years:
Over $1.05 million saved by reducing time on transcription, tagging, and insight creation
Payback achieved in under six months
Reduction of duplicate work and greater research capacity by centralizing customer insights
