Hampr harnesses customer insights to build exceptional workplaces with Dovetail

Industry

Health

Headquarters

Sydney, Australia

Company size

15+

Website

hampr.com.au

Industry

Health

Headquarters

Sydney, Australia

Company size

15+

Website

hampr.com.au

01

This is how Hampr uses Dovetail to enhance workplace culture through the power of food and experiences

Hampr is the one-stop solution for workplace needs. The team partners with office administrators to spark a positive and productive environment at work, whether they’re remote or coming into an office or workplace. This is how Dovetail is helping to power Hampr’s mission to create exceptional experiences in the workplace.

The onboarding experience with Dovetail was amazing from the get-go. From the first demo that we had with a representative to the Slack community that we can access at any time, I have all my questions answered around UX, Ul, and the platform itself.

Albert Chu

Chief of Staff

02

Getting started with Dovetail in minutes, not hours

The Hampr team is dedicated to delivering exceptional customer experiences, from personalized support to organizing events and improving their UX. Albert Chu, Chief of Staff, and his team prefer user-friendly tools to streamline their work. Before using Dovetail, they lacked a centralized platform for customer research data. After discovering Dovetail, they quickly integrated it, finding it easy to use. As Hampr rapidly expands, with headquarters in Sydney and services extending to New Zealand and Singapore, Dovetail's platform becomes essential for accessing and analyzing customer insights to support their growth.

Automatically upload sales calls, surveys, support tickets, documents, and more.

Digest cutomer insights quickly and easily like Hampr

Set up a centralized insights hub in minutes—not hours, with Dovetail.

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03

Uploading, transcribing, and tagging customer research with ease

Hampr is a platform that helps office managers, people managers, or executive assistants easily order catering, pantry items, or organize events for their teams. Hampr users can order everything in one place without having to reach out to different suppliers or vendors and action invoices all in one place.

Like Hampr, Dovetail is a single, centralized platform that makes life easier for those who use it. If the Hampr team has a new project, they kick it off within Dovetail, developing their research plan, including the approach and interview questions, and attaching documents that add context. Albert and his team found Dovetail could streamline their process and fit naturally into their existing research ecosystem.

Go from data to insights fast with Dovetail's AI-powered analysis features.

At Hampr, we use Dovetail for all of our customer interviews. It's really amazing because the best amount of value that we get is from the automatic transcribing of both the video and audio recordings.

Albert Chu

Chief of Staff

04

Finding inspiration from a global research community

Along with features like transcribing and tagging, Albert and his team find value in Dovetail’s resources. Along with weekly live demo sessions and a free Slack community with 6,000+ other people who conduct research, Dovetail also has a collection of blogs for tips and tricks to help master your research. To kick off Dovetail projects with ease, explore the Dovetail community. Explore over 100 project templates and tag boards to save time and avoid starting each project from scratch.

Looking for more? Head over to Outlier, a platform dedicated to content that sparks conversations, opinions, and commentary on trending topics, and the latest big ideas to master your craft.

We felt pretty looked after from the get-go. From the demo to the Slack community for Dovetail, I’ve had all my questions answered around UX and UI. I’ve also liked the open communication, so I can share feedback and feel like my opinions are heard.