Spring launch 2025
The fastest path from insight to action
From sales calls to support tickets, interviews to docs, Dovetail’s AI brings every piece of customer intelligence into one place, enabling teams to act on feedback faster.
Ask questions and get instant, cited answers from transcripts, folders, Channels, and more.
Ask questions and get instant, cited answers from transcripts, folders, Channels, and more.
Let AI summarize calls, docs, and interviews using frameworks like SPICED and usability testing.
Translate transcripts and summaries into 75 languages to align global teams.
3× faster transcripts, 23% fewer errors, and better speaker detection with AssemblyAI.
Group similar feedback into AI-powered themes and refine them with custom prompts.
Turn scanned docs into readable, indexed content - summarized and included in search.
Source, screen, and schedule from a pool of 3M+ global participants, all in Dovetail.
Connect G2 and Pendo to Channels to centralize product and support feedback.
Bring app store reviews into Channels to centralize app feedback and surface key issues.
Share insights and schedule updates with the MS Teams bot, no Dovetail account needed.
Chat with Dovetail in Slack to pull insights from your conversations and Dovetail data.
Get instant, trusted answers from your customer data
Ask questions about your customer data and get instant, cited answers—right from Dovetail, Slack, or Microsoft Teams. Chat tailors responses to what you’re looking at, enabling scalable, conversational exploration of interviews, calls, and feedback.
Summarize
Whether you’re looking at a single sales call, a usability test, or hundreds of support tickets, Chat pulls clear, cited takeaways from the exact data in view.
Analyze
Analyze feedback across interviews, surveys, and calls to uncover pain points, compare sentiment, and quantify issues, all through quick, conversational prompts.
Take action
Prep for sales calls, prioritize fixes from app reviews, or share feedback themes with your team. The insights you need are already in your data, you just have to ask.
Chat with:
Search
Find what you need quickly, discover relevant content, and navigate effortlessly, with instant, summarized answers across all your data.
Ask in Microsoft Teams
Use the Microsoft Teams bot to share insights—no Dovetail account needed. Keep teams aligned with updates, right where they work.
Slack AI assistant
Get instant, AI-powered answers in Slack using Dovetail and channel context. Share insights and keep your team aligned.
Sharper insights start with smarter analysis
Transcription
3× faster transcripts, 36% fewer errors, and 9% better speaker recognition with AssemblyAI—so you can start analyzing conversations with more confidence.
Translation
Translate transcripts and summaries into 75 languages to speed up synthesis, enable global collaboration, and help every team understand the voice of the customer.
OCR image to text
Search, summarize, and analyze PDFs like reports or presentations. OCR turns static files into usable, AI-compatible content automatically indexed and ready to go.
Make continuous product feedback easy to act on
Centralize app reviews, product signals, and customer feedback, then use AI to organize themes and generate insight reports that help teams move faster.
Centralize product feedback
Connect to Apple App Store, Google Play, G2, and Pendo to track bugs, feature requests, and sentiment—automatically.
Generate actionable insights
Type a prompt to create structured, cited insight reports from reviews, surveys, and more.
Group feedback into topics
Automatically group feedback into topics and refine them with custom prompts for clarity.
Auto-populate fields
Dovetail automatically captures key participant details like role, location, and skills—so you don’t have to.
Connect to source
See exactly who said what with direct quotes linked to contact demographics—so you can trace insights to impact.
Scheduling and incentives
Manage past and upcoming sessions in one place. Automate scheduling, reminders, and incentives, no spreadsheets needed.
Reconnect
Quickly resurface participants who match your criteria and re-invite them, no switching tools or starting from scratch.
AI Summaries
Get instant summaries of past sessions so you can understand participants at a glance, no need to rewatch calls.
Link and track
See the people behind your decisions. View raw data, insights, and projects each contact contributed to, side by side.
Unlocking customer intelligence at scale
Go behind the scenes to see how we’re building the future of customer intelligence, transforming every interaction into insights.
Dovetail 2025 Spring Launch: your customer intelligence platform gets smarter
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Start making sense of your data with these new features today
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