- One channelA single channel to track and analyze feedback for getting started. to automatically classify your voice of customer data
- One projectCreate and manage a single research project to organize, analyze, and share insights. to analyze customer calls, recordings, docs, and surveys
- ChatAsk questions about your data and get instant AI-powered summaries from a single project. with and
- summarizeAI automatically generates quick summaries within a single project to speed up analysis. your data to uncover trends and run analysis
What’s included
Professional
For small teams to collaborate with advanced AI features
$15
per user/month
billed yearly
- Unlimited channelsOrganize continuous feedback by team, product, or data source with dedicated channels at scale. (paid add-on) to automatically classify your voice of customer data
- Unlimited projectsCreate as many projects as your team needs—perfect for ongoing or cross-functional research. to analyze customer calls, recordings, docs, and surveys
- charts, layouts, views, filtersUnlock additional tools such as charts, custom views, layouts, and filters for deeper analysis.
- summariesAI summarizes across projects with richer context, structured outputs, and organization-wide visibility. and
- semantic searchAI search helps you quickly locate the right content, files, and highlights across your workspace.
Everything in Free, plus
Enterprise
For organizations scaling and standardizing across teams
Get in touch with sales for pricing details or to request a demo
- Unlimited free viewersThese are users who can read and comment on data and insights, but can’t edit. and
- unlimited AI chatAnyone in your organization can query directly with Dovetail data from Slack or Teams. in Slack and Teams
- folders, global tags, fields, templatesStandardize projects with global tags, fields, and templates for consistent and streamlined analysis.
- custom vocabularyAdd specialized or context-specific words to expand your transcription’s vocabulary. and
- translationTranslate seamlessly into 75 languages to speed up synthesis and help teams understand the voice of the customer.
- redactionKeep your data safe and remove sensitive information by redacting any text, audio, and video.,
- complianceMeet enterprise-grade requirements for security, safety, and privacy standards.,
- access controlControl who can manage, view, and edit projects with granular permissions., and
- data retentionAutomatically delete data based on your retention policy for better lifecycle management.
Everything in Professional, plus
Connecting the world’s greatest companies to their customers
Channels
Let AI turn high-volume feedback into always-on customer intelligence
$50
500 data points / month
billed yearly
Key features
Connect with 20+ tools including Intercom, HubSpot, Zendesk, Google Play, App Store
Turn continuous customer feedback into summaries, themes, and trends with AI
Equip your team with real-time, constant access to customer feedback
Detect emerging negative feedback and issues early to reduce customer churn
Make faster, evidence-backed decisions to stay ahead and unlock growth
Recruit
Easily find and track participants for your projects in one place
$75
Per participant, plus incentive
one-off payment
Key features
Quickly recruit real humans to conduct interviews or usability tests
Recruit professionals from a global panel of 3m+ verified and trustworthy humans
Get started in seconds by defining recruitment criteria with an AI prompt
Connect your calendar and Teams, Meet, or Zoom to automatically import recordings
Automate your workflow including screeners, scheduling, and incentive payments
Projects
Turn calls, interviews, surveys, and docs into instant actionable knowledge
Platform
The AI-native customer intelligence platform that drives impactful decisions
Other
Built-in operational features for enterprise-grade efficiency and control
Integrations
Admin
Security
Support
Questions & answers
Can’t find the answer here? Contact our support team.
Users contribute data to—and do analysis within—your customer intelligence platform. Most customers buy enough users for their product management, design, customer experience, strategy, and innovation teams. Some also buy users for their sales, customer success, support, and marketing teams who also contribute data to and leverage on customer feedback.
Access is controlled by changing a user’s role—Manager, Contributor, or Viewer—or by restricting a project or a folder to a specific user. Admins can set up user groups to make this easier on our Enterprise plans.
Yes, you can try our Professional plan for 7 days. If you would like to try our Enterprise plan please contact sales. Once your free trial ends your workspace will be set to read-only until you choose a paid plan or downgrade back to Free.
No, unfortunately at the moment there is no way to pause your subscription. However, you can downgrade to a Free plan.
You’ll be able to use Dovetail for the remainder of your billing period. At the end of the billing period, we’ll keep your workspace in a read-only state for a further 30 days so you can export your data. After this 30-day download period, your data will be deleted in accordance with your data retention policy. We don’t offer refunds.
Yes! You can pre-purchase credits to draw down as needed. Get in touch with our sales team and they’ll help you find the right option for your workspace.
Only Enterprise plans are invoiced.
No. We only accept USD at the moment.
All prices are tax exclusive, and additional taxes (GST, VAT, US Sales Tax, etc.) may be applied to your invoice.
Yes! Let us help you get your team on board with Dovetail. Answer a few simple questions, and we’ll generate a presentation that you can download and share with your stakeholders.