Sync all of your feedback
Connect support tickets, app reviews, and any other source of continuous feedback and give your team real-time access to the most important issues customers are facing.
Integrates and syncs with:
Decode thousands of data points in minutes
Let Dovetail make sense of your data. You don’t need months of training or endless support. Uncover trends in minutes, not hours.
Show customers that you’re listening
Once you spot key trends in your data, Channels makes it easy for teams to close the loop between customer feedback and real impact.
Create insights
Automatically generate structured, cited docs from feedback like feature requests, PRDs, or VOC reports - ready to share.
Unified view of all feedback
Sync feedback from support tickets, reviews, and more—then combine with insights from tests and calls in Projects for a full view of user trends.
Chat
Chat with Dovetail in Channels to explore reviews, dig into themes, and uncover root causes, conversationally and at scale.
Delight every user
Configure custom filters for user type, geography, company size, or anything else that matters to your org.
Get instant pulse checks
See how any changes to your user experience impact their sentiment over time. Directly connect your strategies to improved outcomes for your customers and the business.
Channels has helped us uncover important themes for improvement in customer feedback without going through tens of hours of manual analysis.
Rody Van Vianen
Senior Product Marketing Manager
You’re always in control
Work with Channels’ advanced classification engine to explore and customize themes that matter most. It’s your data, your rules.
Customizable themes
Stay on top of issues that matter to your product—merge, edit and create new themes to guide our LLM with your own prompts.
Drill into themes
Filter by segment, product, or timeframe. Unlock a whole new perspective.
Go straight to the source
See the root of your key themes. Explore underlying feedback and confirm your most critical themes.
Channels is instrumental in both identifying themes and patterns within minutes and sparking my team's understanding of UX repositories.
Emil Vaneva Forsmann
Lead Product Designer
The combined power of Dovetail
Conduct hands-on studies in Projects while automatically tracking incoming feedback in Channels. Dovetail is your centralized hub for searching, analyzing, and uncovering insights across your entire insights ecosystem.
Connecting the world’s greatest companies to their customers
FAQs
Channels maintains the same Enterprise-grade security standards trusted by many companies in the Fortune 500. No customer data is used to improve or train our model—all training occurs before the models are deployed. Learn more: trust.dovetail.com
Our custom infrastructure on AWS means that as your volume of feedback scales, so too does your customer understanding. Unlike ChatGPT or other tools, channels can handle tens of thousands of data points without worrying about character or token limits.
Channels uses Generative AI to identify and cluster data points by theme, identify positive and negative sentiments in your feedback, and and summarize themes and make them easily digestible.
Unlike tools like ChatGPT—which may use your data to train their models—we use our own tailored processing infrastructure, meaning your data remains entirely your own.
Your feedback is safe with us and backed by GDPR, HIPPA, and SOC 2 certifications.
Channels integrates with Front, Intercom, Jira Service Management, and Zendesk. You can connect your own tools via our developer API or import data via CSV.
Yes. The Channels API allows you to upload data points in existing channels to speed up the process of importing user feedback. Learn more: developers.dovetail.com
Stop letting feedback go to waste
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