Put your customer first, every time
Dovetail’s AI customer intelligence platform unlocks the voice of your customer for your product org, turning insights into actions that drive real business impact.
Projects
Analyze data in minutes, not hours
Dovetail uses AI to instantly uncover insights hidden in complex customer data. We call it magic, but we think you’ll call it a lifesaver.
Discover insights
Empower your whole team and give them instant access to the voice of your customer where they work.
Automatic analysis
With AI analysis enabled, summarize, highlight, tag, and create insights for everything from customer calls to survey data.
Connect your team to customers
Connect your team to customers. Align the entire organization with shared understanding and unlock the power of customer knowledge.
Contextual chat
Get instant, cited answers from interviews, calls, and documents—right in context.Chat tailors responses to your view, making it easy to explore feedback at scale.
Channels
Stay on top of customer feedback
Stop digging through endless spreadsheets of support tickets, app reviews, and NPS scores. Channels uses AI thematic classification to instantly uncover trends so you can focus on building products people love.
Make sense of your data
Dovetail’s AI makes sense of your continuous product feedback. Stop digging through spreadsheets and get instant insights.
Turn feedback into action
Spot key trends in your data and make it easier for your team to close the loop between customer feedback and real impact.
Stay in control
Work with Channels’ advanced classification engine to explore and customize themes that matter most. It's your data, your rules.
Chat in Channels
Chat with Dovetail in Channels to explore reviews, dig into themes, and uncover root causes, conversationally and at scale.
Ask Dovetail
For instant insights, just Ask Dovetail
With all of your customer knowledge in one platform, everyone in your org can use AI-powered search to bring the voice of your customer directly to where product decisions are being made.
Slack and Teams AI assistant
Ask Dovetail integrates directly with Slack and Microsoft Teams, allowing anyone to surface customer knowledge in real time.
Insights podcast
Get regular updates—written or podcast—packed with only the most relevant insights from every conversation.
Human in the loop
Admins control which data appears in queries. Redacted content stays hidden—so you get cleaner results and sharper insights.
Conversational chat
Dovetail responds to your queries with evidence-backed summaries. Ask follow up question to instantly refine results.
Recruit
Easily find who to talk to next
Search over 3 million verified consumers and professionals ready to share insights. Manage all contacts across your projects.
Source participants
Curated, high-quality participants at your fingertips. Search, screen, and source the best fit for your study.
Centralize data
Store your existing contacts, recruit new ones, schedule and manage your interviews and incentives and find insights all in one place.
Insights hub
All your participants and their project data in one place, with AI summaries for quick context and faster action.
Connect feedback to people
Pull quotes from the right people—filtered by demographics. See who shaped the research and sparked real change.
Powering decisions at the Fortune 500
A scalable and secure solution trusted by the world’s leading organizations. Build a culture of customer-centricity across every team.
Protect privacy
Instantly blur video, audio, and text to protect confidential data.
Map your organization
Organize work by team, product, or project with customizable folders.
Standardize best practices
Global tags and templates help to get the most value of every customer interaction.
Controls to meet any requirement
Custom data retention, access controls, SSO, and more make it easy to empower everyone with insights.
Insights where your team works
Give your findings the attention they deserve by putting them where your stakeholders are with these powerful integrations.
A whole new way to understand your customer is here
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