Projects
Talk to customers, we’ll do the rest
Turn customer conversations, docs, and user feedback into instant insights. Empower your org with customer knowledge to unlock infinite possibilities.
Connecting the world’s greatest companies to their customers
A single source of truth for customer insights
Dovetail makes it easy to centralize customer data—customer calls, survey responses, and more. Break down silos and get a holistic view of customers.
Calendar sync
As soon as a customer interview, sales conversation, or any other call ends, the recording is imported into Dovetail for instant analysis.
Connect your data
Easily connect data to Dovetail through direct integrations with Google Drive and SharePoint, or build custom connections and automation via our API.
Optical Character Recognition (OCR)
Transform static PDFs into machine-readable content with OCR. Reports, papers, and presentations are instantly summarized and surfaced in search.
Seamless import
Enhanced bulk importer makes bringing data into Dovetail even easier. Upload entire folders of data in minutes, no tagging or manual organizing needed.
Since using the AI analysis features, my time per interview has gone down by about half. Kudos, Dovetail!
Ali Moody
Senior Product Designer
Uncover insights in minutes, like magic
With AI analysis enabled by default, Dovetail summarizes, highlights, tags, and creates insights for everything from customer calls to survey data.
Translation
Translate transcripts and summaries into 75 languages for cross-lingual collaboration and global customer insights.
Magic insights
Instantly generate a first-draft insight report from interviews, surveys, and more, complete with citations.
Summarize data
Generate actionable summaries so every team member gets the insights they need to take the next step.
Stay in control
Like a magic wand, set where you want to apply AI analysis automatically, and where you want to drive.
Highlight key moments
Dovetail automatically highlights and tags key moments in video calls, surveys, and more.
Identify themes
Save hours of time with AI classification across multiple highlights to easily identify themes.
Auto create tags
Don’t stress over your tagging structure, and let Dovetail’s AI create and organize for you.
Redact sensitive info
Dovetail will automatically identify sensitive data, and instantly redact it.
Magic contributor
Gain instant clarity with visibility into which insights are generated by Dovetail’s AI.
Surveys
Upload survey responses, and Dovetail’s AI will automatically summarize and visualize key trends.
Get the full picture of customer knowledge
Get AI-powered responses across the entire Dovetail platform, with every answer sourced and ready for follow-up.
Chat with:
For instant insights, just Ask Dovetail
Centralize all of your customer data in Dovetail and watch our AI answer your most pressing questions in seconds.
Slack and Teams AI assistant
Integrate directly with Slack and Microsoft Teams, and start surfacing customer knowledge in real time.
Insights podcast
Dovetail curates and delivers a regular written or podcast update with relevant information across every conversation.
Being able to have a source of truth and get everyone on the same page quicker is an absolute game changer
Matt Hinds
Product Manager
Easily find who to talk to next
Recruit the right participants, faster. Seamlessly source, schedule, and manage participants, all in one place. Streamline your recruitment process, track participant history, and connect with your CRM for richer insights.
Inspire everyone in the org using the power of insights
Connect your team to customers. Align the entire organization with shared understanding and unlock the power of customer knowledge.
Search
Powerful filters and rich previews help you find what you need fast. Start a chat to really dive in.
Insights
Bring the voice of your customer directly to your stakeholders with insights that inspire action.
Highlight reels
Create sizzle reels of customer feedback in an instant to share with the team.
Custom home and feeds
Surface the insights that matter most to your stakeholders as soon as they log into Dovetail.
Public links
Quickly share insights where your stakeholders are—no Dovetail account required.
User profiles
Stay up-to-date on the work happening across individual teammates all while managing your own projects and insights.
Customer data in, intelligence out
Connect Dovetail with your team’s tools to create a powerful insights hub that fits seamlessly with the way you work.
A whole new way to understand your customer is here
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