Channels has helped us uncover important themes for improvement in customer feedback without going through tens of hours of manual analysis.
Rody Van Vianen
Senior Product Marketing Manager
Become the expert on your customer
Instantly make sense of every source of customer feedback to refine your messaging and GTM strategies. Enable the rest of your organization using the literal voice of your customer.
Make instant sense of customer feedback
Dovetail’s AI uncovers themes and key moments across customer calls, support tickets, surveys, and more. Uncover the insights that drive your strategy.
Bring your users into every conversation
With every customer touch point in Dovetail, you can quickly understand their jobs to be done, pain points, and what sets you apart from the competition.
Influence every decision across the org
Align your team on a shared view of your customer and market. Stop wasting time building another slide deck, and instantly influence decisions with customer insights.
Make instant sense of customer feedback
Dovetail’s AI uncovers themes and key moments across customer calls, support tickets, surveys, and more. Uncover the insights that drive your strategy.
Bring your users into every conversation
With every customer touch point in Dovetail, you can quickly understand their jobs to be done, pain points, and what sets you apart from the competition.
Influence every decision across the org
Align your team on a shared view of your customer and market. Stop wasting time building another slide deck, and instantly influence decisions with customer insights.
Global smart search where you work
Get instant answers to burning customer questions in Slack and Microsoft teams. Set regular updates to stay informed of new insights.
AI-powered analysis
Make sense of calls, surveys, and more. Dovetail’s AI saves you hours by automatically surfacing key moments.
Automatic trend analysis
Stay on top of trends in support tickets, NPS scores, and more using AI-powered thematic classification.
Highlight reels
Instantly create sizzle reels of customer feedback. Easily share with your team to build empathy and drive alignment on every decision.
For designers
Explore customer needs and create human-centered experiences that users love.
Learn more
Build deep customer understanding
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